WHY CHOOSE US
Our DayMakers are the secret sauce that makes our offering special.These are the handpicked, specially trained team members whose mission is right in their name—they’re here to make someone’s day! Whether they’re looking after your guests or supporting your employees, our DayMakers are all about creating personalised experiences that leave a lasting, positive impression.
From the tiniest details to the big picture, they’re experts in turning ordinary moments into extraordinary ones. With a fresh approach to the industry, our DayMakers deliver service with a burst of enthusiasm, ensuring that every interaction feels special.
We believe a workplace should be more than just an office—it should be a place people love to be. That’s why the DayMaker experience is always inclusive, authentic, and full of positive energy, tailored perfectly to meet the unique vibe of your workspace. Whether it’s greeting a guest, helping an employee, or simply bringing a smile to someone’s face, our DayMakers make sure every day feels a little bright.
TRAINING
We believe in the power of continuous learning, which is why our DayMakers are always equipped with the tools they need, right when they need them.
Our in-house training program is thoughtfully crafted to be delivered on-site through bite-sized sessions, ensuring that learning is both accessible and effective. By leveraging cutting-edge technology, we’re able to provide industry-leading training without disrupting daily operations—keeping our teams sharp and our business running smoothly.
SEAMLESS TUPE
We are fully committed to meeting all TUPE requirements, proudly maintaining a 100% compliance record. Our extensive experience has shown that certainty and empathy are crucial to a successful transition. Our comprehensive 5-step TUPE onboarding process ensures a smooth and supportive transfer:
- Information and consultation: We establish clear lines of communication within On Verve, providing guidance and reassurance throughout the process.
- Employee liability information and Due Diligence: We carefully review and discuss terms and conditions, ensuring complete alignment and harmony among our DayMakers.
- Managing the transfer: We maintain consistent communication, helping employees understand On Verve’s core values and their role within your company.
- Post-transfer communication: We deliver compliance training and Synergy coaching to ensure a smooth integration.
- Continued support and development: We provide ongoing support to help employees fully understand their role in enhancing the guest and employee experience.
- This structured approach guarantees a seamless transition, fostering a positive and collaborative environment from day one.
WHY WE ARE
The concept of the “DayMaker” came to life with On Verve’s launch in May 2021, signalling a fresh approach to guest services. Our DayMakers are here to support organisations in transforming their workplaces into engaging, memorable destinations. Rooted in the ethos of “making someone’s day,” we aim to disrupt outdated norms and reshape the guest services industry.
Being a DayMaker is about going beyond the standard. It’s about delivering unique, meaningful experiences that make a lasting impact on guests, providing exceptional support, and creating moments that elevate someone’s day in unexpected ways.
EMBRACING NEURODIVERSITY
With 10% of the population being neurodivergent, we recognise that overlooking different thinkers means missing out on the potential for a truly exceptional team. At On Verve, we focus on personality and strengths, understanding that diverse thinking styles make us more open, creative, and innovative. That’s why we actively encourage our DayMakers to showcase their unique flair.
Our DayMakers are experts in building rapport, reading situations, and delivering outstanding service. We go beyond traditional communication methods, recognising that inclusivity means respecting individual comfort zones and preferences in social interactions. This approach allows us to connect with each person in a way that feels natural and supportive.
We understand that just as our clients have varied needs, so do our DayMakers. By identifying everyone’s strengths, we ensure they can bring their best selves to work and thrive in their careers with On Verve. This not only benefits them but also enhances the quality of service we deliver, creating a workplace where everyone can succeed.
CREATING THE RIGHT ENERGY
We elevate the employee experience by deeply understanding the diverse internal audiences and their varying work styles. This insight allows us to invigorate the workplace, ensuring it’s a space where everyone feels empowered and supported.
Our decisions are always guided by the needs of the guests and employees we serve. This proactive approach means we don’t just use existing technology effectively—we also recommend innovative solutions that will enhance both the guest and employee experience.
Your employees will feel a renewed sense of confidence, knowing that their workspace is designed to support them in excelling, whether they’re working from home or in the office. From the moment guests arrive until they leave, they’ll experience an environment that truly cares for their needs.
Our DayMakers bring this vision to life by understanding the nuances of their environment and the specific needs of everyone they interact with—from a first-time visitor to a daily office regular. They ensure that every experience is seamless, personalised, and filled with positive energy.
