ON VERVE:

MODERN
APPROACH TO
CUSTOMER
EXPERIENCE
PODCAST

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Tune into our podcast series where we explore customer service through engaging conversations with industry experts and internal stars. Hosted by our Chief DayMaker, Bianca Angelico, each episode offers valuable insights and behind-the-scenes stories that redefine the customer experience.

LATEST EPISODE

LISTEN TO OUR LATEST EPISODES

SEASON 1

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee experience and creates the right atmosphere for your guests.

EPISODE 1

Power of Authenticity with Daniel Hawkins
In this episode, Daniel Hawkins Senior Account Director of JLL shares how being authentic at work can enhance customer experience and your producivity up to 20%. Dan gives some insight on how the reception services has evolved in the last 20 years.

EPISODE 2

Passionate about Personality with Vicky O’Farrell
In this episode, Vicky O'Farrell Founder and Director of Queen of Behaviours shares how understanding your personality and different types can enhance customer experience.

EPISODE 3

Artwork has the ability to improve employee experience, motivation and productivity with Isabel Dewhurst-Marks
In this episode, Isabel Dewhurst-Marks Founder at White Flamingo Art and MD at Unwired Ventures shares how art can transform your guest and employee experience in the workplace through power of art.

EPISODE 4

Hybrid working vs. flexible working and role technology has to play within return to work with Sunita Pachova and Simon Cohen
In this episode, Sunita Pachova and Simon Cohen from Condeco share their insight on difference between hybrid working vs. flexible working and the role technology has to play within return to work.

EPISODE 5

Employees are expecting change – time to listen and give choices w/ Barbara Boden
Today's epsiode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global consulting and was previously the Managing Director of Amentity Services at JP Morgan Chase & Co.

EPISODE 6

Elias Fonseca (Finalist for Corporate Receptionist of the Year Award 2020) shares his views on customer experience
Today's epsiode we talk to Elias Fonseca, last year's finalist for Corporate Receptionist of the Year Award on his views of creating exceptional customer expereince as a Receptionist or as we like to say at On Verve as a DayMaker.

EPISODE 7

Tables Turn as Liz Kentish interviews Bianca Angelico Chief DayMaker at On Verve
Liz Kentish turned the tables and interviewed Bianca Angelico the Chief DayMaker at On Verve. Liz Kentish is the Managing Director at Kentish and Co. Ltd and co-host of Plan B mentoring.

EPISODE 8

Scaling your customer experince as your business grows with Tony Johnson
Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement. Tony was previously the customer experience officer for Aramark and now he is the founder of Ignite your service training and consulting. He also serves as 4xi Global consulting’s customer experience officer in residence.

EPISODE 9

What makes On Verve special with Lynne Cullen
Today's epsiode we talk to Lynne Cullen, who is the Culture & People Manager for On Verve. Lynne shares about the culture at On Verve and why we refer to our team as DayMakers. We give a few hints to something exciting we are launching in October - we cant wait to share about it! Lynne also gives tips for interviews.

EPISODE 10

Creating Memorable Experiences no matter the environment (virtual or in person or hybrid) with Lucy Williams from BeSure Events
In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredients that create lasting memorable moments to Christmas parties this year. Loved this episode, subscribe, rate it, and share it. We would love to hear from you.

EPISODE 11

10mins: Step by step guide to creating energy in the workplace
Bonus episode... listen now!

EPISODE 12

Reflection of 2021 Part 1 with Lizzie Neave & Bianca Angelico – Creation of On Verve brand and name
Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of On Verve - everything from the name to why we call our team DayMakers. Awesome episode for anyone thinking of currently creating a new brand.

EPISODE 13

Reflection of 2021 Part 2 with Lynne Cullen & Bianca Angelico – reflect on 2021 and our predictions for 2022
Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022.

SEASON 2

Welcome back to On Verve's Modern Approach to Customer Service podcast. This season, we’re bringing you the action in video as well as audio! So grab your headphones, crank up the volume, and get comfy as we explore all this and more.

EPISODE 1

Return of Experience (RoE) with Bianca Angelico
In this episode, our Chief DayMaker, Bianca Angelico, sits down with Jaime Lloyd-Jones, Head of Internal Communications at Churchill Group. Together, they discuss the ever-evolving tech landscape, how data is important to understand guests' needs and why feedback is the secret sauce to success.

EPISODE 2

Our favourite ‘F’ word
In this episode, our Chief DayMaker, Bianca Angelico, chats with Gabbie Lapompe, our incredible Head of Operations. They discuss the essence of guest and employee experience, the power of authenticity, and—of course—their favourite ‘F’ word.

EPISODE 3

DayMaker Energy + Progression
In this episode, our Chief DayMaker, Bianca Angelico, has an insightful conversation with three of our amazing DayMakers - Lauren, Fara, and Alice. They share their unique career journeys, discuss how their views on On Verve have evolved, and reveal the story behind one DayMaker's departure and much welcomed return.

EPISODE 4

Bonus episode
In this episode, Fara, Lauren and Alice interview Bianca Angelico and Gabbie Lapompe. A fun 10mins conversation between DayMakers.

WATCH OUR LATEST EPISODES

Bonus episode

Return of Experience (RoE) with Bianca Angelico

DayMaker Energy + Progression

Our favourite ‘F’ word