Category: Press Releases

We are marking the next stage in On Verve’s journey as an established leader in guest and employee services with the appointment of Cheryl-Anne Cooper as our Chief DayMaker.

This appointment signals the next chapter for us in our fifth year. Our business has matured from disruptive newcomer to trusted partner, working with organisations across media, technology, corporate, and professional services.

Cher’s leadership will build on this growth, drawing on almost two decades of experience in facilities management, procurement, and leadership to build high-performing teams and deliver exceptional workplace experiences. Cher will champion our mission to make workplaces destinations, balancing smart innovation with genuine human connection.

She was previously national operations director at our parent company, Churchill Group, where she led skilled teams to meet operational needs and continuously improve.

In her new role, Cher is passionate about supporting her team and helping clients navigate long-term workplace strategy decisions, including hybrid working. While automation is becoming increasingly prevalent in front-of-house services, she believes in balancing innovation with a human approach.

Cher said: “For me, making someone’s day is about more than a smile at reception – it’s about the moments that make people feel seen, supported and part of something bigger. Whether it’s welcoming a new joiner on their first day or helping a client team feel proud of their workplace, those interactions matter. That’s the human side of workplace experience, and it’s what turns an office into a destination people choose, not an obligation they endure. I’m proud to lead a team of DayMakers who bring that spirit to life every day.”

We are delighted to announce the launch of On Verve, our new guest services offering. On Verve will be headed up by Bianca Angelico, who will move from her role of director of guest services at Churchill’s security arm Amulet.

As lockdown restrictions continue to ease and more people return to the workplace, guest services have arguably one of the most important roles in ensuring a safe and successful return for building occupants. With no new entrant to the front of house market since 2015, On Verve will both fill a need and bring a fresh approach, with the core ethos of being ‘the makers of someone’s day’.

On Verve ‘Daymakers’ will serve employees and guests, making their experiences truly positive ones. They will be ingrained in their environments to ensure they are fully in-tune with guests, offering a personalised experience down to the smallest details. The Daymakers will be delivering the employee and guest services that include workplace and community management, event management, meeting room management, AV, help desks, concierge services, receptions and switchboard.

Many companies will be adopting a hybrid working model post-pandemic, which raises questions about how remote workers can feel connected to their workplace. On Verve will utilise a blend of in-person and technology to offer optimum customer support, including to those working remotely or at home. This blend will be adaptable for each client and workplace to curate their ideal solution, a recognition of the fact that every workplace is different, as are the requirements of its occupants.

On Verve will sit alongside the suite of other Churchill facilities management services. It is the result of recognising a need from existing clients, meeting that need and then exceeding it through Churchill’s value of ‘Seek Better’. On Verve will integrate alongside existing Churchill services to offer a seamless experience to clients, or can be offered as a standalone service, and cements Churchill’s position as a leading FM provider in the UK.

Angelico has vast experience in the facilities management and guest services sectors, having helped to set up and run guest services programmes that work in tandem with other building management and occupant experience amenities in previous roles.

Bianca Angelico, Director at On Verve, said: “We are truly excited to be launching a new guest services offer. We have built our offer from the ground up so that it supports the current and future workplace demands, by harmoniously blending people and technology. On Verve is all about creating the right energy and atmosphere that makes any workplace a destination for employees and guests. We can’t wait to start making your day.’’