Category: News

Next week is Neurodiversity Celebration Week, a time to challenge those outdated myths about neurodiverse conditions like ADHD, dyslexia, autism, and other neurodevelopmental differences. It’s time to rethink the way we see the brain!

At On Verve, we’re all about creating an environment where everyone, no matter how they think, feels supported and celebrated. We’re proud to offer a space where our team can freely share their unique needs and feel confident being their true selves at work.

In today’s world, inclusivity isn’t just important; it’s essential. While conversations often centre around race, gender, and culture, neurodiversity, the diverse ways we think, learn, and process information, often doesn’t get enough airtime.

Neurodivergent individuals, whether with autism, ADHD, dyslexia, dyspraxia, or other cognitive variations, bring fresh perspectives, creativity, and talents that enrich any workplace. But without the right understanding and support, they can face challenges.

In this blog, we’re diving into some top tips for working with neurodivergent colleagues, smashing those stubborn myths that get in the way of inclusion, and hearing from a few of our awesome neurodivergent DayMakers who make our team stronger every day!

Top tips for supporting neurodivergent colleagues

Embrace different communication styles

Neurodivergent colleagues may prefer written communication over face-to-face chats, need extra time to process information, or communicate in a more straightforward way. Rather than assuming everyone communicates the same, ask your colleagues how they prefer to engage, and be open to adjusting your style.

Fara Painter, Operations Support, who has dyslexia, shares her perspective:

“Personally, I prefer face-to-face conversations, followed by clear action steps if necessary. Even three years into my career, I still find myself reading and rewriting the simplest emails multiple times—sometimes even asking others to cross-check them if I don’t feel confident. And that’s perfectly okay. It’s important to be comfortable asking for help when needed and to embrace challenges, like minute-taking, even if it’s not your strength.”

Be clear and specific

Vague instructions? A recipe for confusion! Try to be as clear as possible when giving instructions. Provide step-by-step guidance, set clear expectations, and outline deadlines explicitly. A quick email summarising key points from a meeting can work wonders.

Ellie Atkinson, DayMaker, who has ADHD, highlights the importance of clarity:

“When given a task or a project, having clear instructions on what needs to be done helps my already manic brain focus however, being trusted to complete the task in a way that works for me and gets my creativity flowing is equally important! Finding a happy balance between these two is key, and often, this balance flows quite easily between my manager and me.”

Respect sensory needs

Many neurodivergent people are sensitive to sensory overload, like bright lights, loud noises, or crowded spaces. If possible, offer quiet workspaces, noise-cancelling headphones, or the option to work remotely when necessary.

Ellie also shares her experience with sensory challenges:

“Having ADHD also means that I struggle to filter out background noise, this can often lead to frustration and sensory overload; to combat this, I’ll often find a quieter space to complete things that require a little more concentration. Having the option to use practices like this help massively with taking pressure off, as Neurodiverse individuals can often suffer with toxic perfectionism issues.”

Focus on strengths

Neurodivergent colleagues often have exceptional skills, whether it’s creativity, a laser focus, pattern recognition, or problem-solving. Instead of focusing on potential challenges, think about how their strengths can be harnessed to benefit the team.

Fara adds:

“For a long time, I viewed dyslexia as a weakness rather than a strength. However, over time, I’ve come to realise that it has played a significant role in shaping my resilience and determination. Because of dyslexia, I’ve learned to approach challenges from unique perspectives and think outside the box when solving problems.”

Offer flexible working arrangements

Not everyone thrives in a traditional 9-to-5 setting. Some neurodivergent colleagues might perform best with flexible hours, remote work, or workload adjustments. Flexibility can make a big difference in helping them thrive.

Avoid making assumptions—just ask

Remember, every neurodivergent person is different. What works for one person might not work for another. So, instead of assuming what they need, simply ask, “What can I do to support you better?”

Foster an inclusive culture

Take the time to educate yourself and your team about neurodiversity. The more we normalise conversations about accommodations, reduce stigma, and offer resources, the more inclusive and supportive our workplaces can be for everyone.

Fara emphasises the importance of neurodiversity education:

“It is incredibly important to educate yourself on neurodiversity, especially as our world continues to grow more diverse. According to research from Cambridge University’s NHC, approximately 1 in 7 people are part of the neurodiverse community. Understanding neurodiversity is not just about awareness—it’s about fostering a more inclusive and empathetic environment for everyone.”

Ellie echoes this sentiment, emphasising the need for long-term change:

“Moving forward, we must focus on creating an inclusive and safe space for individuals to thrive and grow in their own way; we do not live in a one-size-fits-all society. I love that companies are starting to recognise this and implement changes that will shape future generations.”

Common misconceptions about neurodivergence

Despite growing awareness of neurodiversity, several misconceptions persist that can lead to misunderstandings and exclusion in the workplace. These myths can create unnecessary barriers for neurodivergent individuals and prevent them from reaching their full potential. By addressing and debunking these misconceptions, we can foster a more supportive and inclusive work environment for everyone.

Misconception: “Neurodivergent people lack social skills.”

Reality: Many neurodivergent individuals communicate and socialise in ways that might be different but not wrong. They might prefer deep, meaningful conversations over small talk or need breaks from social interactions. Understanding and respecting different ways of engaging can benefit everyone.

Misconception: “They can’t handle high-pressure jobs.”

Reality: Neurodivergent people can thrive in high-pressure environments with the right support. Some excel in structured roles that require focus, precision, and problem-solving skills. With the right adjustments, they can succeed just like anyone else.

Misconception: “All neurodivergent people are the same.”

Reality: No two neurodivergent individuals are alike. Conditions like autism, ADHD, and dyslexia can manifest in unique ways. What works for one person may not work for another, so it’s essential to tailor support to the individual.

Misconception: “They just need to try harder.”

Reality: Neurodivergence isn’t about effort; it’s about differences in the brain. Providing the right accommodations is crucial for helping neurodivergent colleagues perform at their best, just like anyone else in the team.

Misconception: “Accommodations give neurodivergent employees an unfair advantage.”

Reality: Accommodations aren’t about giving anyone an edge; they’re about creating a level playing field. Whether it’s flexible deadlines or alternative communication methods, these small changes help neurodivergent employees perform at their peak, which benefits the entire team.

Embracing neurodiversity in the workplace is a win for everyone. By fostering a culture of understanding, offering practical accommodations, and dispelling misconceptions, we can create an environment where neurodivergent individuals feel valued, supported, and empowered.

After all, neurodivergent colleagues bring innovation, creativity, and fresh perspectives that can take teams to the next level. The more we learn and adapt, the stronger and more inclusive our workplaces become.

At On Verve, every team member brings their own unique experiences, shaping the way we deliver exceptional guest services. For Lauren Bibby, operations support, her hospitality, business, and HR background has equipped her with the skills to thrive in a fast-paced, ever-evolving environment.

From leaping into the corporate world to advocating for more women in leadership, Lauren’s journey is one of growth, challenge, and empowerment.

A journey of transferable skills

Lauren’s career path began in the business and events industry, where she completed an undergraduate degree before going on to study for a master’s in HR. While her academic background gave her a strong foundation, it was her hands-on experience in hospitality that truly shaped her approach to work.

“Hospitality taught me so much—how to manage people, handle tricky situations, and make quick decisions that have a big impact,” she explains. “It’s a busy, fast-paced environment, and those skills have been invaluable in my role at On Verve.”

Transitioning into the corporate sector was a big step, but one she was ready for. “I wanted a new challenge, and the opportunity at On Verve came highly recommended by an employee. It felt like the right move at the right time.”

First impressions and unexpected challenges

When Lauren first joined On Verve, she was drawn to the energy and excitement of the company.

“It seemed like such a fun place to work—there was always something going on. But beyond that, it felt empowering to be part of a company where women are leading and thriving, especially in a corporate world that’s still largely male-dominated.”

However, guest services wasn’t quite what she expected.

“I quickly realised that this isn’t an easy ride! It’s hard work, and every day brings new challenges. But at the same time, it’s hugely rewarding—you see the direct impact of your work and how it makes a difference to people’s experiences.”

Empowering women in leadership

One of the things Lauren appreciates most about On Verve is its strong female leadership.

“Companies need to lead by example. On Verve has always had strong women in high positions, and that’s made a huge difference in creating an environment where women feel supported and encouraged to step into leadership roles.”

She believes visibility is key. “When women see other women succeeding, it breaks down barriers. It shows that leadership isn’t just for men, it’s for anyone with the drive and ability to make an impact.”

Embracing growth and new challenges

Lauren’s journey at On Verve is still unfolding, but one thing is clear: she thrives on challenge, growth and the opportunity to make a difference.

With a background that spans hospitality, HR, and business, she’s proof that skills are transferable and that the right environment can help you push beyond your comfort zone.

“It’s not always easy, but that’s what makes it worth it. Growth comes from challenge, and I’m excited for what’s next.”

As part of our International Women’s Day celebrations, we’re shining a light on the inspiring career journeys of our DayMakers at On Verve. Today, we’re sharing the story of Gabbie Lapompe, Head of Operations, whose path took her from retail to leading operations in the guest services industry.

From stacking shelves to globe-trotting and guest services

Like many, Gabbie’s career started in retail while juggling A Levels, but she wasn’t entirely sure what came next. When university fees skyrocketed to £9,000 per year, she made a bold decision: skip university and explore South America instead!

After three months of adventure, she returned to the UK and found herself temping in reception roles. But this wasn’t just any temp job, her placements landed her at Microsoft and Google, where she quickly made an impression.

Her talent didn’t go unnoticed, and soon, she was offered a full-time role at Microsoft through CBRE. From there, her career skyrocketed, climbing the ranks from Receptionist to Facilities Coordinator, Assistant Facilities Manager and eventually Facilities Manager at some of the biggest tech companies, including Snapchat and Facebook.

Lessons from both sides of the business

One of the most valuable aspects of Gabbie’s journey is her ability to see the business from both the client and service provider perspectives. This dual experience has given her a unique advantage, allowing her to anticipate challenges, foster strong relationships, and always focus on solutions rather than problems.

“Working both client-side and service provider has helped me see the bigger picture. I’ve learned how to navigate different perspectives, share information effectively and always lead with transparency.”

Her leadership philosophy revolves around open communication, collaboration, and ensuring that every team member feels heard and empowered.

Career highlights

Gabbie’s career is filled with impressive milestones, but two moments stand out as defining achievements:

• Mobilising Facebook’s building expansion—increasing their space by 150,000 sqft during COVID! Talk about a logistical challenge… and a huge success!
• Landing her current role as head of operations at On Verve—leading with passion, purpose, and a commitment to creating amazing guest experiences.

Advice to young women looking to break into guest services

If you’re thinking about stepping into the guest services world, Gabbie has some words of wisdom:

“So many skills are transferable! Don’t be afraid to take the leap, make mistakes and learn along the way. Guest services is more than just a job, it’s an industry filled with amazing people, experiences and opportunities that can take you places you never expected.”

Her story is proof that the path to success doesn’t have to be linear. Sometimes, the most unconventional routes lead to the most rewarding destinations.

Inspired by fierce female leadership

Every great leader has a mentor who has shaped their journey, and for Gabbie, that inspiration came from her first manager at Microsoft—a bold, fearless woman thriving in a male-dominated industry.

“She was a total go-getter, strong, feisty and never afraid to take up space in the room. She showed me the power of a strong female voice, the importance of trusting your decisions and the confidence to lead a team.”

This example of fierce leadership became a guiding force for Gabbie, reinforcing the belief that women belong in leadership roles and can break barriers with confidence and resilience.

Celebrating women who lead, inspire and break barriers

At On Verve, we believe in championing women in leadership and Gabbie’s story is just one of many that prove where confidence, resilience and ambition can take you. We’re proud to celebrate the strong, inspiring and game-changing women within our team. Stay tuned for more DayMaker spotlights because we’ve got plenty more stories to share!

 

We believe in creating experiences that leave a lasting impact. As an Account Manager, Milja Emilia Takala plays a key role in ensuring that our clients and DayMakers feel supported, valued, and inspired every day. From her hospitality roots in Switzerland to her journey through corporate guest services, Milja’s story is one of growth, passion, and taking bold steps towards new opportunities.

A journey of discovery

Milja’s career began in hospitality and business management, where she studied in Switzerland before moving to London’s hotel scene. It was in these roles that she first discovered her passion for guest services.

“Hospitality, especially front-of-house in a hotel, teaches you so many valuable skills,” Milja explains. “I think everyone should work in hospitality at some point, it gives you resilience, adaptability and a real understanding of people.”

After years in luxury hospitality, she transitioned into corporate guest services, working in operations for over seven years at a competitor company. While she thrived in the role, she eventually found herself craving something new, a fresh challenge that would reignite her passion for the industry.

Finding the perfect fit at On Verve

When Milja realised her career progression had stalled, she knew it was time to explore new opportunities. She wanted a role that felt both new and exciting yet still familiar. That’s when she came across an opening at On Verve.

“I saw an ad for an Account Manager role at On Verve, and I was instantly drawn to the company’s culture and vibrant energy,” she says. “That was what stood out first, the extras were just a bonus!”

From the moment she joined, she knew she had made the right choice. For her On Verve wasn’t just another company; it was a forward-thinking, people-focused team that valued creativity, collaboration, and innovation.

“On Verve is incredibly friendly and forward-thinking. I felt that from day one, and I still feel it now,” Milja shares. “It’s an exciting time to be part of this journey because I know On Verve has so much more to give.”

Lessons learned and advice for the future

With experience spanning luxury hospitality, operations, and corporate guest services, Milja has gathered a wealth of knowledge that now shapes her leadership style. She credits her background in hotel front-of-house roles for instilling in her the importance of attention to detail, adaptability, and creating meaningful experiences for clients and guests.

Her biggest lesson? Embrace creativity and trust the process. Over the years, she’s learned that overthinking can be limiting and that sometimes the best solutions come from thinking outside the box and having fun along the way.

“For anyone considering a career in guest services, remember this: your skills are more transferable than you think,” she advises. “Problem-solving, communication, and the ability to create great experiences, these are talents that can take you anywhere.”

A celebration of strength and community

For Milja, International Women’s Day is a powerful reminder of the resilience, strength and impact of women in all aspects of life.

“Women are incredible,” she says. “We take on so much, and no matter how tough a day gets, we show up and give our best. The sense of community among women is powerful, those relationships are what truly help us navigate life.”

She considers herself fortunate to have had strong female mentors throughout her career and managers who led by example and inspired her to push beyond her comfort zone.

“I’ve been incredibly lucky to have had so many driven and inspiring women as my managers. Even now, I still lean on some of them for advice, and they continue to shape my career.”

A future filled with possibility

Milja’s journey is proof that embracing change, taking risks and surrounding yourself with strong mentors can open doors to exciting opportunities. With her leadership, enthusiasm, and belief in the power of community, she continues to elevate guest services and inspire those around her. And as for what’s next? The possibilities are endless and she’s ready for all of it.

 

At On Verve, we’re all about energy, passion, and creating unforgettable experiences and no one brings that to life more than Fara Painter, Operations Support. With a career that started in hospitality and evolved into the corporate world, Fara has built a path that showcases resilience, confidence and an unwavering commitment to people.

This International Women’s Day, we are diving into her story, advice and the moments that have shaped her journey.

From hospitality to corporate success

Fara’s career started in hospitality, a fast-paced industry where she discovered her love for creating meaningful experiences and making people smile. Her energetic personality and natural ability to connect with others made her a perfect fit for customer service and she thrived in roles that allowed her to build strong relationships.

But after several years, she felt the need for a new challenge, one that would allow her to grow and push beyond the traditional boundaries of hospitality. That’s when she made a bold move, she transitioned into the corporate world, taking on a role as a corporate receptionist at Mitie. Within just four months, her hard work and dedication were noticed, and she was recommended for a new opportunity at On Verve. From day one at On Verve, she knew she had found the right place, somewhere she could be her authentic self while making a real impact.

Her biggest career takeaway so far?

“I’ve learned that bringing your authentic self to your work is the key to success. At On Verve, I get to fully express my personality and passion, making every day exciting and rewarding.”

First impressions of On Verve: A culture like no other

Starting a new job is always nerve-wracking, but for Fara, stepping into On Verve felt like joining a family.

“From day one, I could feel the energy and enthusiasm. It was a tight-knit, positive, and fun environment where people genuinely loved what they did.”

Now, after three years, that feeling hasn’t changed. The workplace is still just as vibrant, dynamic and inspiring as it was when she first started. Of course, no job is without its challenges, but what sets On Verve apart is the supportive team and strong sense of community that keeps things positive, uplifting and full of opportunity.

Making an impact through trust and service

Looking back on her career, Fara has had several proud moments. But two stand out as game-changing milestones:

• Being awarded Highly Commended in the Corporate Receptionist of the Year Awards 2023. This industry-wide recognition was a huge moment for Fara, validating her dedication and passion for her work
• Winning a contract based purely on client trust and relationships. This wasn’t just a business win, it was a testament to the power of genuine connections. By building trust over time, she secured a major contract based solely on the strong relationships and service excellence she had provided.

“That moment meant the world to me—it wasn’t just about securing a contract, it was about the trust I had built over time. It proved that relationships matter just as much as skills.”

Her advice to young women in guest services

Thinking about a career in guest services? Fara’s advice is simple but powerful:

“Take the chance and believe in yourself! Your unique approach to service is your strength, and the skills you bring, whether from hospitality, retail, or any other industry, are more transferable than you think.”

Her top tips?

• Embrace every learning opportunity, growth is limitless
• Be confident in your abilities, your uniqueness is your superpower
• Always bring your authentic self to the role, that’s what sets you apart

What International Women’s Day means to her

For Fara, International Women’s Day is more than just a celebration, it is a time to reflect, appreciate, and continue pushing for change.

“It’s about recognising the strength, resilience, and achievements of women everywhere. We’ve come so far, but there’s still more to do in creating equal opportunities and breaking barriers. It’s a day to uplift one another, celebrate our wins, and keep striving for progress.”

Celebrating the women making waves at On Verve

At On Verve, we’re proud to have inspiring women like Fara leading the way, breaking barriers, building connections and proving that passion and authenticity go a long way. This International Women’s Day, we celebrate the bold, brilliant, and unstoppable women who make a difference every day. Stay tuned for more DayMaker spotlights, we can’t wait to share more incredible stories!

 

 

 

At On Verve, we believe that enthusiasm, authenticity, and boldness are the keys to success. And if there’s one person who lives and breathes these values, it’s Alice Neave, Team Leader.

From her early days as a receptionist and recruiter to becoming an award-winning team coach, Alice’s career journey is a testament to the power of believing in yourself, embracing new challenges, and bringing your whole personality to work.

As part of our International Women’s Day celebrations, we’re shining a spotlight on Alice, her journey, her advice, and the impact she’s making at On Verve.

Finding her path

Alice’s career began in the world of reception and recruitment, where she honed her communication skills, professionalism, and ability to think on her feet. While she enjoyed the work, she knew deep down that she wanted something more, a challenge that would push her out of her comfort zone and allow her to grow. When the opportunity at On Verve came up, she didn’t hesitate.

“I was actively looking for a new challenge when someone I knew mentioned On Verve was hiring. I took the leap—and it turned out to be the best decision I’ve made.”

That leap of faith led her to a company that would recognise her potential, push her forward, and allow her to thrive in an environment unlike any other.

First impressions

Starting a new job is always an adjustment, but Alice’s introduction to On Verve was nothing short of eye-opening.

“I was taken aback—in a good way! I’ve never seen a company so enthusiastic about what they do. It was infectious, and I knew immediately that I had made the right decision.”

Since then, her initial excitement hasn’t faded. Instead, it’s only grown stronger as she’s become an integral part of the team, helping to shape the experience for both colleagues and clients. Her biggest takeaway? The energy, passion, and enthusiasm aren’t just for show, they’re woven into everything On Verve does.

Stepping into leadership

Alice’s background in reception helped her build the confidence she needed to succeed at On Verve. But it’s her willingness to step up, take initiative, and believe in herself that has propelled her into leadership.

Her proudest moment? Winning Coach of the Year at On Verve’s 2nd birthday celebration!

“That award was a huge moment for me—it showed that my efforts to support and uplift others were being recognised. It was a reminder of how far I’ve come and how much I love being in a position where I can help others grow.”

If she could give her past self one piece of advice before joining On Verve?

“Do exactly what you did the first time—because look how far you’ve come.”

Advice for young women in guest services

Alice’s message to young women considering a career in guest services is simple but powerful:

“Be you, because there isn’t another you in the world.”

The industry thrives on individuality, personality, and authenticity. So, instead of trying to fit a mould, embrace what makes you unique because that’s what will set you apart.

Empowering women in leadership

Alice is a firm believer that companies can and should do more to support women in leadership. One keyway to achieve this? Better reward and recognition schemes that celebrate hard work, talent, and dedication. When performance is recognised and valued, more women will feel empowered to step into leadership roles and progress in their careers.

What International Women’s Day means to her

For Alice, International Women’s Day is all about celebration and appreciation.

“It’s a day to celebrate women and all that we do—inside and outside of work!”

It’s a reminder that women’s contributions, resilience, and successes deserve recognition, not just on one day, but every day.

The power of female mentorship

Alice has been lucky to have incredible female mentors throughout her career.

“Both my previous and current managers have played a huge role in helping me get where I am today.”

Having strong women to look up to and learn from has reinforced her belief in the power of mentorship. When women support and uplift each other, they create a ripple effect of confidence, growth, and success.

Celebrating women at On Verve

Alice’s journey is a shining example of what’s possible when you believe in yourself, embrace new opportunities, and stay true to who you are. At On Verve, we’re proud to support, celebrate, and empower women like Alice, who are making an impact every day. Here’s to strong women, bold choices, and being unapologetically yourself!

Stay tuned for more DayMaker spotlights as we continue to highlight the amazing women who make On Verve the dynamic, inspiring company it is today.

 

At On Verve, we celebrate the unique journeys of our DayMakers, each bringing their own strengths and experiences to the team. As part of our International Women’s Day celebrations, we’re highlighting the inspiring career journeys of our DayMakers. Today, we’re sharing the story of Kay Wesnes, a Coordinator whose path has been defined by empowerment, resilience, and staying true to herself. From navigating motherhood while growing her career to finding inspiration in powerful female role models, Kay’s journey is one of determination and passion.

Finding empowerment in a female-led space

Walking into On Verve for the first time, Kay felt something different. The company’s culture, energy, and leadership immediately stood out, but what struck her the most was seeing women in key leadership roles.

“It was empowering to see a company predominantly run by women, with our Chief DayMaker being a woman,” she recalls. In an industry where leadership is often male-dominated, seeing women leading and thriving was both inspiring and motivating.

That sense of empowerment has only grown since she joined the team. “It makes me proud to be part of a company where I can express my strengths and contribute without feeling less as a woman. The culture here is forward-thinking and supportive and it’s given me the space to grow both personally and professionally.”

Balancing career and motherhood

For Kay, success isn’t just about career milestones, it’s about finding balance. Becoming a working mum has been both one of her biggest challenges and greatest achievements.

“Managing both responsibilities has taught me so much about time management, resilience and prioritisation. It’s been tough, but also incredibly rewarding to prove to myself that it’s possible to excel in both my career and as a parent,” she shares.

But like many working mums, mum guilt is real. “Some days are harder than others, but I’m learning to trust the process. Every day is a new challenge, but I embrace it, knowing that both my career and my family can thrive.”

Through it all, she carries the words of her late mother as a reminder of her strength: ‘You can do anything if you put your mind to it.’

Own your power

If Kay could give one piece of advice to women looking to enter or grow in guest services, it would be this: never be afraid to stand in your power.

“We as women are incredibly powerful and deserve to take up space, especially in leadership roles,” she says. “Trust in your abilities, don’t shy away from challenges, and always advocate for yourself.”

Confidence and resilience are key in this industry but so is embracing what makes you unique.

“I love that On Verve celebrates individuality. They allow us to hone in on our talents and strengths, rather than trying to fit us into a box. That’s what gives us the confidence to excel as our true selves.”

What International Women’s Day means to her

This year, International Women’s Day carries an even deeper meaning for Kay. She recently became a mum while also navigating the loss of both her grandmother and mother. It’s been a time of reflection, growth, and finding strength in the legacy of the women before her.

“Losing the women who were closest to me has been an emotional journey, but it also reminds me of how they shaped me. They instilled in me strength and resilience, and that’s something I carry with me every day.”

For Kay, women are the backbone of families, communities, and industries.

“The challenges we face only make us stronger. It’s a reminder that we truly run the world in so many ways.”

Looking back at history, she recognises how far women have come, especially in the UK, where women fought for equal voting rights in 1928. But there’s still work to be done.

“We’ve made huge strides, but we’re still breaking barriers, shattering ceilings, and proving we belong in every room and leadership position.”

International Women’s Day is also a chance for her to celebrate the incredible women around her. “My female friends are a constant support. We lift each other up, get through tough times together and cheer each other on.”

One of her favourite quotes captures it perfectly:

“Here’s to strong women. May we know them, may we be them, may we raise them.”

Finding inspiration in Alicia Keys

When it comes to female role models, Kay has been inspired by Alicia Keys for most of her life. She first came across her music at 12 years old and instantly connected, not just with the songs, but with the woman behind them.

“What I admire most is how Alicia navigated her career with authenticity,” Kay explains. “She refused to conform to the industry’s expectations of women. At a time when female artists were often pressured to be sexualised, she broke the mould.”

Instead of playing along, Alicia stood her ground. When her record label pushed her to change her image to sell more records, she chose to switch labels instead.

“She stayed true to her artistic vision, and that takes courage. That’s had a huge impact on me, and it’s something I try to carry with me, staying true to who I am.”

If Kay could choose one anthem for International Women’s Day, there’s no question what it would be: Superwoman – Alicia Keys.

“Go and check it out now!”

Embracing growth and new challenges

Kay’s journey is a testament to resilience, empowerment and embracing the challenges that come her way. From balancing career and motherhood to championing women in leadership, she is proof that women can do it all and that success doesn’t have to mean sacrificing what matters most. As she looks ahead, one thing is clear: her journey is just beginning.

At On Verve, we’re all about growth, development, and finding ways to level up in our careers. And few people embody that better than Lauren Suddards, one of our incredible DayMakers, who is smashing her Level 3 Facilities Management apprenticeship – and she’s on track to finish six months early!

Lauren’s journey into facilities management wasn’t something she initially planned. However, after working closely with her site’s Facilities Manager, she found herself drawn into the dynamic world of facilities. Encouraged by her team, she decided to take the leap into a level 3 apprenticeship, a decision that she doesn’t regret.

Leaping into facilities management

Before starting her apprenticeship in June 2024, Lauren had little knowledge of the field. However, as she took on more responsibilities and gained hands-on experience, she quickly realised how much she enjoyed the work. With the backing of her Facilities Manager and colleagues, she embraced the challenge and hasn’t looked back.

“I never expected to be so invested in facilities management,” she reflects. “But every day, I learn something new, and it’s exciting to see how everything connects behind the scenes.”

Juggling work and study like a pro

Balancing a full-time role as a Receptionist with studying might seem daunting, but Lauren has mastered the art of time management. She strategically carves out quiet moments in her workday to tackle assignments and plan ahead, ensuring she stays on top of her coursework without feeling overwhelmed.

Her Facilities Manager plays a key role in her development, providing mentorship and real-world learning opportunities that bring her studies to life. Rather than simply reading about facilities management in a textbook, Lauren experiences it firsthand, making the learning process far more engaging and practical.

Levelling up her skills and confidence

Since starting her apprenticeship, Lauren has grown in confidence and capability. She now handles tenant queries with ease, no longer needing to constantly defer to her manager. This newfound expertise has empowered her to take on more responsibility, and she thrives on the knowledge that she’s making a real impact.

Her tutor and team are her biggest cheerleaders, providing the encouragement and support she needs to keep pushing forward. With every challenge she overcomes, she becomes even more determined to excel.

Busting myths about apprenticeships

Like many others, Lauren initially believed that apprenticeships were only for school leavers. She was pleasantly surprised to discover that they can be a powerful tool for career growth at any stage.

She also worried about how it would fit into her job, fearing it would require hours of extra work outside her normal schedule. Instead, she found that all her learning is integrated into her work time, making the process both manageable and rewarding.

Lauren’s advice: just go for it!

For anyone considering an apprenticeship, Lauren has one simple piece of advice: go for it.

“It’s an amazing opportunity to build confidence, develop new skills, and take your career to the next level. I’ve loved every moment of it, and I’d recommend it to anyone.”

With her fast-track approach and unstoppable drive, Lauren is proving that apprenticeships aren’t just for school leavers, they’re an incredible way to learn, grow, and open doors to new opportunities. She’s smashing it, and we can’t wait to see where her journey takes her next!

Feeling inspired? If Lauren’s story has got you thinking about an apprenticeship, why not take the leap? There’s no better time to invest in your future!

 

In a world where career paths often evolve, transferable skills serve as the bridge between industries. Carl Helmke, Guest Experience Manager at On Verve and former hospitality professional, demonstrates this adaptability. After 11 years in hospitality, Carl transitioned into a guest services role at On Verve, bringing with him a wealth of experience and insights that have enriched his new position.

A career pivot inspired by change

Carl began his career in hospitality, taking on roles that ranged from bartender to manager. Over the years, he worked in various settings, including golf clubs, hotels, and restaurants. While he enjoyed the social aspect of the job and the opportunity to form meaningful connections with customers, the demanding hours and limited prospects for growth prompted him to seek a new direction.

When Carl discovered a job advertisement for a Guest Services Manager position at On Verve, he saw an opportunity to leverage his existing skills in a new environment. Despite not knowing much about the company initially, he recognised that the role called for qualities he had honed throughout his career: welcoming guests, maintaining high attention to detail, and engaging in quick yet meaningful interactions.

Harnessing transferable skills

Carl’s transition highlights how skills cultivated in one industry can thrive in another. He believes that many abilities developed in hospitality are directly applicable to guest services:

• Building meaningful connections
  Carl emphasises the importance of small gestures, such as remembering a regular customer’s name or personal preferences. In guest services, these moments help create a positive experience for clients. As Carl notes, “It’s the small touches, like remembering someone’s dog’s name, that make people feel valued.”
• Capacity and time management
  Managing tables in a restaurant is not unlike managing meeting rooms, Carl explains. Both require effective scheduling, attention to detail, and the ability to optimise space utilisation.
• Adaptability and teamwork
  Hospitality often demands multitasking and self-sufficiency, but Carl has learned to appreciate the collaborative nature of guest services. With dedicated teams for IT, housekeeping, and AV, he now focuses more on enhancing guest experiences rather than juggling behind-the-scenes tasks.

Finding fulfilment in guest services

Since joining On Verve in April 2024, Carl has enjoyed seeing the tangible results of his work. He finds great satisfaction in collaborating with different teams and contributing to projects like large-scale events. For instance, helping coordinate a company-wide Christmas party allowed Carl to see months of planning come to fruition, from setting up stages to ensuring guests had a memorable experience.

Even smaller moments, such as accommodating last-minute meeting requests, bring Carl a sense of accomplishment. For him, the gratitude expressed by clients makes all the effort worthwhile.

Advice for others exploring new industries

Carl’s journey offers valuable lessons for those considering a career shift. He encourages others to recognise the value of their existing skills and to take a leap of faith when an opportunity arises. “People often underestimate how much their skills are appreciated in other industries,” he says.

For individuals with hospitality or retail backgrounds, Carl believes many traits, like good time management, attentiveness, and the ability to make quick yet meaningful connections, are invaluable in guest services. He also highlights our unique “pink ticket” initiative, which identifies potential team members with the right attitude and energy, regardless of their professional background.

Looking ahead

Carl is excited about the future, aspiring to grow within On Verve and support the company’s continued success. His story reminds us that transferable skills are not only about moving forward, they’re about bringing value to every interaction and every role along the way.

So if you are considering a career change or a role in guest services view our vacancies page or get in touch to discuss opportunities.

We’re delighted to share that On Verve has won Bronze in the Best Customer Experience category at the UK Business Awards 2024! This incredible achievement celebrates our dedication to reimagining workplace experiences and placing people at the heart of everything we do.

From the outset, our mission has been simple yet powerful: to make a difference in the most positive way. This recognition is a testament to our team of passionate DayMakers, who work tirelessly to transform workplaces into vibrant, inspiring communities.

Revolutionising the workplace experience

Since our appointment by Bellrock and LGIM in 2022, we’ve taken a fresh approach to workplace services. Our DayMakers go beyond the traditional corporate reception role, embedding themselves into the culture of each site and creating spaces where tenants and guests feel valued and connected.

Through a mix of creativity, innovation, and reliability, our team has built a thriving workplace community across three Manchester properties. From hosting wellness workshops and planning seasonal events to simply being a consistent friendly face, our DayMakers ensure every interaction is meaningful and uplifting.

One standout initiative has been the creation of a wild garden on a building rooftop, complete with a wildlife camera live-streamed to reception. This project added a touch of nature to the workplace and demonstrated our commitment to sustainability. Add to that pop-up events with local businesses, steps challenges with charitable donations, and self-defence classes for women, and you’ve got a recipe for a workplace where people genuinely enjoy spending time.

People at the heart of success

We understand that great workplace experiences begin with great people. That’s why our team is trained through our bespoke platform, Synergy, which equips DayMakers with the skills and confidence to deliver outstanding service. Synergy also encourages collaboration and personal growth, ensuring our team members are always inspired to bring their best to the workplace.

Consistency has been another pillar of our success. Unlike traditional front-of-house providers, we ensure there’s always a familiar face onsite, including cover during DayMaker absences. This reliability has earned us glowing feedback from tenants, who frequently highlight the warmth and professionalism of our DayMakers.

One tenant said: “My DayMaker always goes above the standard. She has made me feel so much more comfortable and welcomed on days when I’ve not wanted to be at work. I cannot thank the team enough for the hard work they do.”

What this award means to us

Winning Bronze at the UK Business Awards validates the hard work, creativity, and commitment that our team pours into every day.

But we’re not stopping here. As an employee-owned business, we’re constantly looking ahead, exploring new ways to delight tenants and reimagine workplace services.

Looking ahead

This award isn’t just a celebration of what we’ve achieved – it’s a reminder of what’s possible when you put people first. We’re excited to keep pushing boundaries and setting new standards in workplace experiences.

To all our customers, tenants, and partners: thank you for being part of this journey. We can’t wait to see what we’ll achieve together next!