In working with you we’ll support you to make your workplace a destination.
A destination that your employees thrive in and choose to be at as it supports their productivity, wellbeing, and a place where your clients and visitors are left with a feeling of positivity and an excitement to return.
We help create a magic in your workplace that is hard to describe, other than energy or as we like to say verve.
So that you benefit from a guest services partner that will deliver a service tailored to the needs of the workplaces and working styles of today and tomorrow we take a fresh approach to how we add value. Of course, maintaining the highest standards of energy and professionalism is a top priority but we also take a rounded view of what makes the right impact on your employees and visitors to create a meaningful, sincere experience.
Technology is a great enabler for businesses and we fully embrace blending market-leading technology solutions with the authenticity of human connection.
We understand that the workplace is constantly evolving and most recently has undergone a significant change due to the impact of Covid-19. The impact on the physical and remote workplace, working styles and workflows have seen an accelerated transformation and we are all evolving into new styles for the future.
This is why our blended solutions are designed to meet the needs of hybrid working models, taking in to account the role of flexible space and whilst delivering the outcomes you want for your workplace.
We haven’t limited ourselves to one technology partner but work with several leading solutions giving you access to the best suppliers that suits your needs and outcomes. We work with you to design the ideal holistic solution and will guide you to the right technology enhancer.
Making the most of your space
This need and desire for effective hybrid working means that as your guest services partner we will shape what we do to fit your dynamic workplace.
The reason why we come into the office is changing as many employers are giving employees freedom to where and how they want to work; presenting an opportunity to approach the employee experience differently.
An opportunity to take a fresh approach to how we use office space in the most effective way and still create an experience of connection/belonging for those at home.
We understand the importance of thinking differently about your spaces, and how and when people use them, which is why our solutions are fully bespoke and not constrained by traditional thinking – in fact we like to call ourselves fast-tracked thinkers, meaning we adapt quickly – we don’t stick with something that isn’t working and we are inspired by many external influences avoiding being pigeon-holed. And make sure we bring ideas that add value and then deliver the outcomes you’re looking for.
We see the workplace through a human lens, understanding the true value of connection and belonging. By capturing your brand’s culture and bringing it to life in every interaction, we create moments that matter; moments that turn the everyday into reasons for people to love being at work. Making people’s days isn’t just something we do, it’s who we are. The atmosphere we help you shape reflects your values and transforms your workplace into a destination where community and connection thrive.
Making successful futures a reality
Our approach to training is something that really makes us stand out; in fact, it’s the most people-centric and collaborative programme in the guest services industry.
By now you won’t be surprised to know that again we didn’t want to replicate or fall into a comfort zone with the training our teams receive.
It’s central to our culture that our training programmes ignite idea makers and growth.
We use a learning platform that fuels teamwork by combining collaborative tools with effective features such as feedback loops, peer-based learning and gamification.
Our training sessions are delivered in bite size chunks so that our employees can digest and absorb it fully.
We know that this style is the most effective and engaging way for people to develop particularly when people have competing demands and people don’t have the space they need to learn the way they want to. We give our teams choice in how they learn and develop away from lengthy and often unproductive classroom sessions.
on verve:
Modern approach to customer experience
